Terms of Service for SMS Communications
Effective date: August 2026
These SMS Terms & Conditions describe how E&S Insurance Group LLC sends text messages, what to expect, and how to opt in or out at any time.
SMS consent & information sharing
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Types of SMS communications
If you have consented to receive text messages from E&S Insurance Group LLC, you may receive messages related to the following:
- Appointment reminders
- Quote follow-up messages
- Billing inquiries
- Scheduling
- Service or status updates, including one-time verification codes
These messages are transactional and conversational only. We do not send marketing or promotional text messages.
Message frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to several SMS messages per week related to appointments, follow-up communications, billing inquiries, scheduling, or service updates.
Sample messages
Below are examples of the actual text messages we send. Every message we send ends with opt-out instructions.
"E&S Insurance Group: Reminder — you have an appointment with your agent tomorrow at 2:00 PM. Reply STOP to opt out, HELP for help."
"E&S Insurance Group: Hi Jane, following up on your auto quote request. Reply here or call (937) 902-7528 with questions. Reply STOP to opt out, HELP for help."
"E&S Insurance Group: Your verification code is 482913. This code expires in 10 minutes. Reply STOP to opt out, HELP for help."
Potential fees for SMS messaging
Standard message and data rates may apply depending on your mobile carrier's pricing plan. Fees may vary for domestic or international messages.
Opt-in method
SMS consent is collected through a dedicated, unchecked-by-default checkbox on our online quote forms — specifically the quote forms on our homepage, auto insurance, and renters insurance pages. This checkbox is separate from any consent to be called or emailed. It is never pre-checked; you must take affirmative action to check it before we will send you any text messages.
Exact checkbox wording
"I agree to receive text messages from E&S Insurance Group LLC about my quote, including appointment reminders and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy."
Opt-out method
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You may also request removal from our messaging list by contacting us directly.
Help
If you experience issues with our SMS communications, reply with HELP. You may also contact us via email at info@esinsured.com.
Standard messaging disclosures
- Message and data rates may apply.
- You may opt out at any time by texting STOP.
- For assistance, text HELP or review our Privacy Policy and Terms of Service.
- Message frequency may vary.
- Consent to receive SMS is not a condition of purchase.
Contact us
Questions? Contact us anytime — we're here to help.
(We are located inside the Transamerica office)
These terms are provided for information and are not legal advice. We recommend reviewing them periodically.